At GuidIQ, a product of Appcific Technologies Pty Ltd ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our cognitive operating system and related services.

1. Information We Collect

Account Information: Name, email address, and authentication credentials when you register.
Usage Data: Information about your interactions with the platform, including log data, device information, and performance metrics.
User Content & AI Inputs: Text, documents, or other data you input into the Service ("Inputs") for processing by our AI models.

2. How We Use Your Information

To provide, maintain, and improve the Services.
To process your Inputs and generate standard AI Outputs.
To communicate with you about your account, updates, and security alerts.
To prevent fraud and ensure the security of our platform.

3. AI & Data Processing

Our Stance on Training Models

We utilize third-party Large Language Model (LLM) providers (such as AWS Bedrock or others) to power our AI features. We do not use your proprietary Inputs or Outputs to train our public foundational models without your explicit consent. Your data is processed solely to fulfill your requests.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

Service Providers: Cloud hosting (AWS), analytics (PostHog), and AI providers who assist in service delivery. These providers are bound by confidentiality obligations.
Legal Requirements: If required by law, subpoena, or other legal process.

5. Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, delete, or export your data. To exercise these rights, please contact us.

6. Security

We implement industry-standard encryption and security measures to protect your data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Contact Us

For privacy-related inquiries, please contact our Data Protection Officer at support@guidiq.com.